Refund policy

Returns & Cancellations

1. Order Cancellation Window

Because every item at Bridge Strap & Belt Company is hand-crafted and Made to Order, production prep begins quickly after an order is placed.

• Standard Cancellations: You may cancel your order for a full refund within 24 hours of purchase.
• Late Cancellations: Any cancellation request received after the initial 24-hour window, but before the item ships, will incur a 20% restocking and material fee. This fee covers the cost of leather and canvas cuts already dedicated to your build.
• Shipped Orders: Once a build has been completed and a shipping label has been generated, the order cannot be canceled. It must instead be treated as a standard return.

2. Return Conditions

We stand entirely behind the rugged durability and premium stage-ready quality of our gear. If you are not satisfied with your strap, we accept returns under the following conditions:

• Timeframe: Return requests must be initiated within 14 days of carrier delivery.
• Item Condition: Straps must be in completely original, un-played, and pristine condition. To qualify for a refund, the strap must show absolutely no signs of wear, stretch marks around the buttonholes, finish scratches on the hardware, or sweat markings.
• Exclusions: Any custom hardware layouts, unique text stampings, or custom-length modifications requested by the customer are considered final sale and cannot be returned.

3. Return Return Fees & Logistics

• Return Shipping Costs: Customers are responsible for purchasing their own trackable return shipping labels. We highly recommend using a service with tracking and insurance, as we cannot guarantee or refund items lost in transit back to our workbench.
• Restocking Fee: All approved returns are subject to a10% fee to offset payment processor fees and manual quality re-inspection labor. This amount will be deducted directly from your final refund total.
• Original Shipping: Original shipping charges paid at checkout are non-refundable.